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Return Policy
Thank you for choosing [P R EXPORTS LTD]. We value your satisfaction and want to ensure a positive experience with our consumable products. Please carefully review our Return Policy below before initiating a return.
1. Eligibility:
   – We accept returns on products within [15] days from the date of purchase.
   – To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
   – To initiate a return, please contact our customer service team at [sales@prel.in] within the specified return period.
   – Provide your order number, the reason for the return, and any relevant details or images if the product is damaged or defective.
3. Return Authorization:
   – Our customer service team will provide you with a Return Authorization (RA) number and instructions on where to send the product.
   – Please clearly write the RA number on the outside of the package.
4. Return Shipping:
   – Customers are responsible for the cost of return shipping.
   – We recommend using a trackable shipping service to ensure the safe return of the product.
5. Refund Process:
   – Once we receive the returned product, it will be inspected for eligibility.
   – If the return is approved, a refund will be processed to the original payment method within [7] business days.
6. Non-Returnable Items:
   – Certain items are non-returnable, including:
     – Perishable or consumable goods with an expiration date.
     – Products that have been opened or used.
     – Items not in their original condition or packaging.
7. Exchanges:
   – We currently do not offer direct product exchanges. If you need a different product, please return the original item for a refund and place a new order.
8. Damaged or Defective Products:
   – If you receive a damaged or defective product, please contact our customer service team immediately. We will work to replace the item or provide a refund.
9. Cancellations:
   – Once an order has been placed, cancellations may not be possible. Please review your order carefully before confirming the purchase.
10. Contact Us:
   – If you have any questions or concerns about our Return Policy, please contact our customer service team at [your email] or [your phone number].
Thank you for choosing [P R EXPORTS LTD]. We appreciate your trust in our products.
Sincerely,
Govind Kumar Choudhary
Director
P R EXPORTS LTD